Mission & Approach

Mission

The UA Ombuds Program advances consciousness in communication, collaboration, and organizational climate through preventive support, proactive solutions, and positive response to conflict and other challenges.

Approach

Positive & Strengths-Based

We look for and build on strengths in the individuals, teams, and departments/units that we serve.

Collaborative

We seek to understand and address the needs, interests, concerns, and goals of all people involved in a situation to the extent possible.

Developmental & Transformative

We see conflict and other challenges as opportunities for learning, growth, and transformation at the individual, group, departmental, and organizational level.

Inclusive

We serve all members of our diverse campus community and strive to embody inclusivity and multicultural competency in all of our services.

Preventive & Proactive

We prevent destructive conflict through early intervention and proactive services, saving you a lot of time and stress in the long run. It is never too early to contact the Ombuds Program. We invite you to contact us about providing preventive and proactive conflict management services for your department/unit, or for you as an individual.

Restorative

We help those affected by a situation fully understand and address what happened, including the resulting impacts/effects, needs, concerns, and goals of all involved, so that they can move forward in a positive and constructive manner.

Holistic

We strive to acknowledge and work on the individual, group/community, and systems level to the extent possible, recognizing that individuals, groups, and the situations they encounter are interconnected with or influenced by other people, dynamics, and systems.

Mindful & Responsive

We believe that a more mindful organization is a more healthy, peaceful, and effective organization. We see conflict and other challenges as a naturally arising occurrence when people with varying needs, styles, backgrounds, personalities, etc. come together to work on a shared project, program, or goal, or toward a shared vision. We help you respond mindfully and effectively to the challenges you face so that you can move forward with advancing your important work and achieving your goals.

Innovative

We build on best practices with innovative and creative approaches to the complex situations that individuals and units/departments face in their professional and academic pursuits. In addition, we believe conflict and other challenges can lead to exciting innovations when handled in a constructive and creative manner.