Ethics, Standards, & Terms of Use


The Office of the Ombuds is dedicated to the health and safety of all in our community especially the immuno-compromised, our elders, and those who are not given equitable access to healthcare, housing, food, and sanitation. Your safety and well-being are still (and will continue to be) our top priority. Because of this, we will not hold in-person meetings for the duration of this crisis. However, your Ombuds continues to be a resource for students, staff, faculty, and University of Arizona community members.

We can set up a Zoom meeting or a meeting by phone. Please, email us at or call 520-626-5589 to leave a confidential message and someone will return your call as soon as possible. 

Additional information: You can stay up-to-date on the campus response to COVID-19 by visiting the University of Arizona's COVID-19 site.

The UA Ombuds Office works in accordance with the International Ombudsman Association Code of Ethics and Standards of Practice. The program is a confidential, impartial, informal, and independent resource for all members of the campus community.


Confidentiality is a fundamental element of the Ombuds Office. As such, the Ombuds Office is not authorized to accept notice of allegations of violations of law or other formal complaints. The Ombuds Office treats all communications, and the identities of all visitors, as strictly confidential to the maximum extent permitted by law unless, in the discretion of the Ombuds, failure to disclose information would create an imminent risk of serious harm. No employee or other University constituent may compel the Ombuds Office to disclose information.


As the designated neutral of the organization, the Ombuds Office works with all visitors and situations in an impartial manner. Ombuds do not take sides or advocate for any individual or group.


The Ombuds Office is an informal and off-the-record resource and as such does not engage in formal processes and is not authorized to make or change policy. All services and processes offered by the office are informal in nature.


The Ombuds Office functions independently of all other organizational entities.

Terms of Use

In accordance with Office of the Ombuds Ethics and Standards of Practice, visitors to the office agree to never seek to compel the Ombuds Office to disclose any information received as part of providing Ombuds services in any other forum, including any litigation, investigation, or other internal or external proceedings. By electing to utilize the voluntary services offered by the Ombuds Office visitors also agree to treat all communications from the Ombuds Office (including all email, text, voicemail, phone, digital/virtual, and in-person communication) as confidential and agree to not record conversations or allow undisclosed individuals to listen in on conversations. In addition, if the Ombuds Office utilizes mediation, facilitation, or another group process the visitors agree (to the extent permitted by law) to: (i) keep any and all communications that take place in the process confidential unless all parties agree otherwise, (ii) waive any right they may have to use communications that take place in the process in any formal grievance or lawsuit, and (iii) participate in good faith towards a mutually satisfactory outcome.