Ethics, Standards, & Terms of Use

The UA Ombuds Office works in accordance with the International Ombudsman Association Code of Ethics and Standards of Practice. The program is a confidential, impartial, informal, and independent resource for all members of the campus community.


Confidentiality is a fundamental element of the Ombuds Office. As such, the Ombuds Office is not authorized to accept notice of allegations of violations of law or other formal complaints. The Ombuds Office treats all communications, and the identities of all visitors, as strictly confidential to the maximum extent permitted by law unless, in the discretion of the Ombuds, failure to disclose information would create an imminent risk of serious harm. No employee or other University constituent may compel the Ombuds Office to disclose information.


As the designated neutral of the organization, the Ombuds Office works with all visitors and situations in an impartial manner. Ombuds do not take sides or advocate for any individual or group.


The Ombuds Office is an informal and off-the-record resource and as such does not engage in formal processes and is not authorized to make or change policy.


The Ombuds Office functions independently of other organizational entities.

Terms of Use

By electing to utilize the voluntary services offered by the UA Ombuds Office, visitors agree to never seek to compel the Ombuds to disclose any information received as part of providing Ombuds services in any other forum, including a formal grievance or lawsuit. In addition, if the Ombuds Office utilizes mediation, facilitation, or another group process the visitors agree (to the extent permitted by law) to: (i) keep any and all communications that take place in the process confidential unless all parties agree otherwise, (ii) waive any right they may have to use communications that take place in the process in any formal grievance or lawsuit, and (iii) participate in good faith towards a mutually satisfactory outcome.