About the Director

Caitlan Hendrickson, M.Ed., CO-OP

Caitlan Hendrickson has served as the UA Ombuds Program Director since 2015. In this role she provides leadership for the program and serves as the University Ombuds, assisting all levels of employees and students, as well as other individuals who have a university-related concern. Caitlan has over fourteen years of experience in conflict management, including in higher education, court, non-profit, and business settings. This experience ranges from one-on-one coaching and consulting to mediations, large-group processes and interventions, and in-depth trainings. Caitlan has mediated over five hundred cases, trained hundreds of mediators, and supervised and mentored over one-hundred mediators. In addition, she presents regularly at a variety of events, including regional, national, and international conferences. Caitlan is bilingual in Spanish and English and since 2008 has had a private practice performing conflict management services and interpretation/translation. Prior to coming to the UA Caitlan served as the Director of Conflict Resolution Services at the University of Oregon, where she also ran a Restorative Justice Program. In addition to her work in the conflict management field, Caitlan spent years working in the social service sector with marginalized communities.

Caitlan is a Certified Organizational Ombudsman Practitioner (CO-OP) and received her Master of Education in Human Relations with distinction from Northern Arizona University, as well as a Graduate Certificate in Educational Technology - Adult Learning and Training. She received her Bachelor of Arts degree from the University of Oregon, where she triple-majored in Spanish, International Studies, and Planning, Public Policy, and Management, double-minored in Peace Studies and Latin American Studies, and graduated with multiple honors. In addition, she has received over one thousand hours of professional training in conflict management practices, including certification in the Thomas-Kilmann Conflict Mode Instrument. Caitlan is a member of the International Ombudsman Association, the Association for Conflict Resolution, and the Arizona Association for Conflict Resolution (AACR).